| Polyform Bake n' Bend and Eraser Clay |
 |
 |
 |
| Written by Barbara Forbes-Lyons | |
|
Polyform Products has recently discovered that our Eraser Clay and Bake n Bend open stock 2 oz. bars are reacting with the ink on the film wrap of the packaging. This reaction causes the package graphics to smear and, in most cases, results in the product merchandising poorly at retail. While the product inside the package is fit for a customers normal use, we feel strongly that the affected packaging will result in poor sales of these items and could impact other items. It is important to note that these two products share a unique formulation that enables them to maintain their flexibility after they are made permanent. This is a complex formula and these are the only two clays in the world that have this characteristic. At this time we do not have a short term solution to correct the reaction between the product and the ink on the package for these two items. There is no problem with kits or sampler packs, as they don't have printing right on the clays. For now, however, Polyform will not be producing (or shipping) any more of the 'open stock' 2 oz pieces of either of these items. Kits and sampler packs will still be available. How did this happen? We were recently forced to reformulate these products for two reasons: 1) A key supplier ceased producing one of the ingredients and, 2) The factory of another supplier blew up (literally)! The actions from our suppliers above happened within a short time of one another and came without warning. The result was a quick reformulation on our part to insure supply for our customers, and while the product remains in line with what the customer would expect to touch and feel, the reaction with the printed packaging was unforeseen. Will the product be fixed and shipped again at a later date? Because of Polyforms commitment to excellent quality, you should work on the assumption that this product is being discontinued and will not be re-launched. We are continuing to investigate opportunities to solve this issue going forward, but we will not ship again unless we can be absolutely certain to have corrected the problem, which at this point, we cannot.
|